Shipping policy
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Eligible orders are shipped for free using an expedited ground service, unless a different method is selected at checkout. Depending on your item, dispatch and delivery may take between 5-7 business days, outlying areas may take longer.
Orders are not shipped on weekends.
Typically, orders placed after 5pm (EST) will be processed on the following business day.
Orders placed during public holidays or promotional periods may experience longer processing and delivery times. Please allow up to 10 business days for us to fulfill your order.
WHERE CAN I TRACK MY ORDER?
If your item is in stock, it will be shipped within 1-2 business days. For custom or personalized items, please allow at least 14 business days for crafting and preparation.
Once your item has passed quality control, it will be shipped to you. We’ll send a shipping confirmation email with a tracking number as soon as your order is dispatched. Use this number to monitor your package until it reaches you.
For additional support, you can contact our Customer Service team by completing the contact form or by emailing us at hey@theageofstones.com , and a team member will get back to you as soon as possible.
WHAT IF MY ITEM ARRIVES DAMAGED?
We have rigorous quality control measures in place. If your item arrives damaged, please contact us within 7 days to report any issues with your order.
You can reach us using the contact information above, and our team will assist you with the return process.
WHAT IF MY ORDER IS LOST OR STOLEN AFTER DELIVERY?
Once an order has been marked as “delivered” by the carrier, our responsibility for that shipment ends. We are not liable for any loss, theft, or misdelivery that occurs after the carrier confirms delivery — including instances where a package is signed for by someone other than the recipient, or left at a location such as a building lobby, front desk, or mailroom.
To ensure your package is handed directly to you, we strongly recommend selecting the Signature on Delivery option at checkout. This is the only delivery method that guarantees the carrier will deliver the order directly to the recipient upon signature.
If the Signature on Delivery option is not selected, the carrier’s delivery confirmation will serve as final proof of delivery, and no refunds, replacements, or claims will be accepted.
WHO COVERS INTERNATIONAL DUTIES AND FEES?
All international duties and fees are the responsibility of the buyer.
CAN YOU ADJUST MY PACKAGE'S DECLARED VALUE TO REDUCE TAXES?
Unfortunately, we cannot adjust the declared value of packages. We are required to declare the value accurately to avoid fines or penalties. However, we aim to keep the declared value as fair as possible.
WHAT IF I ENTERED AN INCORRECT SHIPPING ADDRESS?
To ensure timely processing, please provide complete and accurate shipping information. If you've entered an incomplete or incorrect address, please contact us immediately so we can update your order.
Please note that providing a reliable address is the customer’s responsibility. If tracking confirms delivery to the provided address, we are unable to reship items lost due to an incomplete or incorrect address.
