SHIPPING & RETURNS

Eligible orders are shipped for free using an expedited ground service, unless a different method is selected at checkout. Depending on your item, dispatch and delivery may take between 5-7 business days, outlying areas may take longer.

Orders are not shipped on weekends.

Typically, orders placed after 5pm (EST) will be processed on the following business day.

Orders placed during public holidays or promotional periods may experience longer processing and delivery times. Please allow up to 10 business days for us to fulfill your order.

Orders placed during public holidays or promotional periods may experience longer processing and delivery times. Please allow up to 10 business days for us to fulfill your order.

If your item is in stock, it will be shipped within 1-2 business days. For custom or personalized items, please allow at least 14 business days for crafting and preparation.

Once your item has passed quality control, it will be shipped to you. We’ll send a shipping confirmation email with a tracking number as soon as your order is dispatched. Use this number to monitor your package until it reaches you.

For additional support, you can contact our Customer Service team by completing the contact form or by emailing us at hey@theageofstones.com , and a team member will get back to you as soon as possible.

We have rigorous quality control measures in place. If your item arrives damaged, please contact us within 7 days to report any issues with your order.

You can reach us using the contact information above, and our team will assist you with the return process.

If your package is marked as "delivered" by the carrier but appears lost or stolen, please contact us, and we’ll work with you to find a fair solution. Once a package is marked as delivered, we assume no further responsibility, and each case will be reviewed individually.

All international duties and fees are the responsibility of the buyer.

Unfortunately, we cannot adjust the declared value of packages. We are required to declare the value accurately to avoid fines or penalties. However, we aim to keep the declared value as fair as possible.

To ensure timely processing, please provide complete and accurate shipping information. If you've entered an incomplete or incorrect address, please contact us immediately so we can update your order.

Please note that providing a reliable address is the customer’s responsibility. If tracking confirms delivery to the provided address, we are unable to reship items lost due to an incomplete or incorrect address.