Refund policy

Return & Refund Policy

We value your trust and strive to ensure your satisfaction with every purchase from our jewelry brand. Please read our return and refund policy carefully before making a purchase.

Return Policy

• Eligibility for Returns: Items must be returned within 15 days of receiving your order. To qualify for a return, the item must be in its original, unused condition and include all original packaging.

• Return Shipping Costs:

  • If the return is due to an error on our part (e.g., wrong item sent, defective product), we will cover all shipping costs associated with the return.

  • If the return is initiated due to personal reasons (e.g., change of mind, no longer needed), the customer is responsible for covering the shipping expenses.

Refund Policy

• Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria outlined above.

• If approved, refunds will be processed within 10 business days of receiving the returned item.

• Refunds will be issued using the original payment method. Please note that processing times may vary depending on your bank or payment provider.

How to Initiate a Return To initiate a return, please contact our customer support team at hey@theageofstones.com with your order details. Our team will guide you through the process and provide you with the necessary return instructions.

Important Notes

• We recommend using a trackable shipping method for returns to ensure safe and timely delivery.

• Items that are damaged, used, or returned without original packaging may not be eligible for a refund.

• Custom or personalized jewelry items are not eligible for returns unless there is a manufacturing defect or error.

For any further questions or concerns, please reach out to us at hey@theageofstones.com 

We’re here to assist you!