Refund policy

Return & Exchange Policy

We value your trust and strive to ensure your satisfaction with every purchase from our jewelry brand. Please read our return and exchange policy carefully before making a purchase.

Exchange Policy

  • Eligibility for Exchanges: Items must be returned within 15 days of receiving your order. To qualify for an exchange, the item must be in its original, unused condition and include all original packaging. We offer free exchanges if a piece does not fit or if you would like to exchange it for another piece.

  • Return Shipping Costs:

    • If the exchange is due to an error on our part, such as the wrong item being sent or a defective product, we will cover all shipping costs associated with the return and exchange.

    • If the exchange is requested because a piece does not fit or you would like to exchange it for another piece, we will cover the shipping costs associated with the eligible exchange.

    • If you choose store credit instead of an exchange for personal reasons, you are responsible for covering the return shipping expenses.

Exchange & Store Credit Policy

  • Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria outlined above.

  • If approved, exchanges or store credit will be processed within 10 business days of receiving the returned item.

  • Alternatively, you may choose store credit for the same value as the returned item. Store credit does not expire.

  • Refunds to the original payment method are not available.

How to Initiate an Exchange or Store Credit Request To initiate an exchange or request store credit, please contact our customer support team at hey@theageofstones.com with your order details. Please let us know whether you would like an exchange or store credit. Our team will guide you through the process and provide you with the necessary return instructions.

Important Notes

  • We recommend using a trackable shipping method for returns to ensure safe and timely delivery.

  • Items that are damaged, used, or returned without original packaging may not be eligible for an exchange or store credit.

  • Custom or personalized jewelry items are not eligible for exchanges or store credit unless there is a manufacturing defect or error.

For any further questions or concerns, please reach out to us at hey@theageofstones.com 

We’re here to assist you!